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Consumers wishing to file a complaint against a Mortgage or a Licensed Mortgage Banker Residential Mortgage Loan Originator should complete and send a complaint for to The Texas Department of Savings and Mortgage Lending, 2601 N. Lamar, Ste 201, Austin, TX 78705. Complaint forms and instructions may be obtained from the departments web site at www.sml.texas.gov A toll free consumer hotline is available at 877-276-5550 The department maintains a recovery fund to make payments of certain actual out of pocket damages, sustained by borrowers caused by acts of licensed.
Mortgage Banker Residential Mortgage Loan Originators. A written application for reimbursement from the recovery fund must be filed with an investigation by the Department prior to the payment of a claim. For more information about the Recovery Fund, please consult the department’s website at www.sml.texas.gov